FREQUENTLY ASKED QUESTIONS (FAQs)
CAN I CANCEL MY ORDER?
Only if you havent placed any payment yet. The moment your paymet is processed, we will organize packing and shipping for you.
HOW DOES SHIPPING WORK?
Shipping will be calculated during the negotiations and you will have to pay shipping extra. We represent many sellers around the world and each time we ship something, postage and carriers change to suit your needs, delivery times and charges. We are glad to bring our customers great value and service so this is always calculated separately.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 8-14 Business days |
| Canada, Europe | 8-15 Business days |
| Australia, New Zealand | 8-15 Business days |
| Central & South America | 10-20 Business days |
| Asia | 8-15 Business days |
| Africa | 15-30 Business days |
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time for packing and handling.
*Shipping time may be delayed or changed according to the COVID-19 outbreak or national holidays of transit countries. We will try our best to get the order to you as soon as possible.
TRACKING INFORMATION
You will receive an email or message with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us and we’ll help guide you through the process to send the item back.
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. At this point we concentrate on bank transfer as the most safe way for payment and avoid using credit and debit cards to avoid scams. We adapt everything to your needs, so please be kind with us in order to cover all points of each transaction. For more information on how we secure and use your information, please consult our Privacy Policy.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept bank transfers, contact us to make you an invoice with bank instructions in US dollars and Euro currency. Credit Cards, Debit Cards, PayPal and Bank Transfer through PayPal will come to an effect soon.
HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.